Privacy Policy

1. Information We Collect

When you use ExpatHelpers, we may collect the following types of information:

• Account information: name, email address, phone number, and profile details you provide when registering.
• Booking data: service requests, dates, addresses, and communication between users.
• Usage data: how you interact with our platform, including pages visited, features used, and search queries.
• Device information: browser type, operating system, IP address, and device identifiers.
• Location data: city and neighborhood preferences you set in the app.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services.
• Match you with relevant service providers in your area.
• Facilitate communication between expats and helpers.
• Send booking confirmations, updates, and support messages.
• Ensure the safety and security of our platform.
• Comply with legal obligations.

3. Information Sharing

We do not sell your personal information. We may share your data with:

• Service providers: helpers can see relevant booking details and your public profile to fulfill services.
• Third-party services: we use trusted third parties for authentication, hosting, and analytics.
• Legal requirements: when required by law or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure authentication, and regular security reviews.

5. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Withdraw consent for data processing where applicable.
• Export your data in a portable format.

6. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how you use our platform. You can manage cookie settings through your browser.

7. Children's Privacy

ExpatHelpers is not intended for users under the age of 18. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending you an email.

9. Contact Us

If you have questions about this privacy policy or your data, contact us at support@expathelpers.com.